This is where building your custom fireplace, fire pit or fire feature begins. Please browse our products and put what you need in your shopping cart and then check out through our secure process. You may update your shopping cart until you are satisfied with your selections. You may continue to browse the site as needed to help you understand the products and how the products are installed. You may even come back later without losing your shopping cart items (as long as you are a registered member). Although registration is not required, getting registered allows you to manage placed orders, create wish lists, create gift registries and store address books. We do not store your credit card information.
If you still have questions, don't hesitate to Contact Us!
Customer Testimonials
Don't just take our word for it. See what customers have been saying over the years.
January 22, 2007
Carl, even though you claim to not have been in sales for long, your honestly and integrity "sell" much better than any so called "sales technique"!
In my book, there is no substitute for treating people fairly.
Your customer service is top notch. Keep up the great work!
Regards,
Bryan
December 25, 2007
I just wanted to let you know that my burner and glass arrived today. Many thanks for getting this to me before Christmas. It is a joy to find someone who believes in Customer Service. I wish you and your family a Merry Christmas and a Safe and Happy New Year.
Regards,
Kevin
July 10, 2008
Thank you for the update. You give great customer service. I'm so glad I found you on the web.
David
July 30, 2008
Thanks for the response. I certainly appreciate your customer service, and am willing to pay for it. I understand your position completely. Now I can stand back and enjoy the new look. Your help with the project was invaluable. I will call again, when I get ready to convert another fireplace.
Thanks again,
Mike
September 5, 2008
Thank you so much, we really appreciate it. You provide excellent customer service.
James and Laurene
January 6, 2009
Thank you so much for the exceptional customer service you provided, and I'll try to repay you by sending additional business to you as friends and family continue to admire my new fireplace look. In fact, I was referred to you by a friend who bought fireplace glass from you and I loved it when I saw hers! Her husband had seen it on HGTV and loved it and she found you online and was very impressed with how quickly she received her order and the new look.
Thank you again for everything!
Sheryl
January 11, 2010
Thank you for your support and your guidance. I must say that I am significantly impressed by the service your company shows and provides.
I will follow up as you suggested locally.
Best regards and continued success,
John
January 19, 2010
Did you get my order for more glass? Thank you so much for such great customer service.
Thanks,
Jetta
March 1, 2010
I just wanted to thank you for all of your great customer service and support!!! We will definitely use you again in any future projects and will recommend you to our Architectural and Design Consultants.
Thanks Again,
Pete
April 28, 2010
Thanks for such great customer service!
Joan
August 4, 2010
I had excellent service through your online help! I cant wait to get your product!
Thanks so much!
Leslie
January 24, 2011
You are a great source of help. It is so hard to get great customer service these days. I really appreciate the hand holding. I have already said great things about your business to others. When they look at my fireplace it’s nice to be able to say nice things in reference to Exotic Flames.
Thank you again,
Beatrice
June 15, 2011
Wow! Carl, now I am very impressed! Thanks for your prompt and detailed reply back.
Fabulous and excellent, thanks so very much. You blew my socks off.
Thanks,
George
June 20, 2011
Thank you, and again, great service. I will definitely buy again from you. Placing another order tomorrow. Truly great service.
Thanks again,
Leslie
October 26, 2011
Melissa said that a gentleman named Carl was her contact, and he had given great customer service.
Many thanks!
Dixie
January 26, 2012
Yes I approve the order. You earned it with your customer service.
Tiffany
February 13, 2012
Thanks for the fast follow up. Your service has been outstanding.
Regards,
Jim
February 13, 2012
I really appreciate the way you solve the problem I have received product replacement. Thank you.
Regards,
Mario
April 11, 2012
Thanks Carl, we will be ordering more of this from you on a ongoing basis. I appreciate your prompt attention to our needs. Your customer service is top notch!
Thanks again,
Joe
May 10, 2012
Thanks again - this truly is wonderful customer service,
Mark
