2021-03-18I have to say, itís been a pleasure to work with you. You obviously know your product and made sure my order was correct when I placed it. You checked on my order and kept me updated without me having to ask. First rate customer service!!! Something we are definitely lacking in todays society.

Thanks so much and have a great day!


2018-11-14Hopefully these are my last questions to you. Your customer service so far is amazing. Generally unheard of these daysósadly.

Thank you,


2018-09-06Thanks so much for the help. We love your products and specify them often.


2018-03-20Carl was very helpful in designing custom burner pan. Carl suggested a number of useful adjustments and helped with the materials. He created a CAD drawing and communicated all the changes to the contractor. Service was very professional and quick.


2017-09-11Thank you so much for doing my fireplace. I am very happy with it.

Gregg P

2017-03-06Thanks for your help with this, you have been very professional to deal with. Being an internet sale you never know what to expect.


Joe H

2016-01-17Thanks for your immediate response to all my questions. We love our fireplace and have used it everyday since I finished it. I showed pictures to friends at work and they all like it and one has already ordered his burner from you already to do his fireplace!

Thank You,


2015-08-23Thanks you for the quick reply. The information you provided was very helpful.
I already placed an order. Thanks again!


2015-07-21Thank you VERY much!! I really appreciate you doing that... I canít wait to see my new fireplace!!! You totally changed my mood today... thanks for making things turn out so well... you were right... I really did need more flex!!!


2015-06-04Thanks Carl.

I appreciate the upgrade, quick shipping and your communication.

Best Regards,


2015-04-23Thanks for being so helpful and understanding. I will certainly recommend Exotic Flames to other clients that we have.


2015-02-20Thanks so much for your speedy responses. I can't wait to do business with you guys. :)


2014-12-18Thank you Carl. You have been very helpful. I just placed my order. I really appreciate all your help.


2014-11-20Really appreciate your quality customer service!... ...Again, thank you so much! I will recommend your company to anyone I know looking to install or upgrade their fireplace!


2014-10-15Your attentiveness on this is appreciated. I am impressed with Exotic Flames customer service.


2014-08-18Once again you have saved the day!!! We are very excited. Today is our anniversary and I can guaranty some time out by the fire pit after the kiddos go down. This will be a part of this years celebration. Thanks again for all your help.


2014-08-05THANK YOU SO SO MUCH CARL!!! You're the best customer service I've ever dealt with. I really appreciate all of your help. Hopefully it will be up and running soon. I'll send a photo as soon as it is.

Enjoy your day!
Big hugs,


2014-06-25I've really liked working with you. Our office does work all over the country and I'll definitely recommend you going forward.


2014-05-27Thanks very much. You provide EXCELLENT service.


2014-05-01I received the new burner this morning. Thanks again for working everything out for me. You did a great job of switching this out and making it as painless as possible on this end.

All the best,


2014-04-30Unbelievable. Thank you so much. You really didn't have to issue the credit and you did it after I placed my new order.

Great doing business with a company that has fantastic customer service. If you would like I'll send photos of before and after. Do you have a customer comment spot on your website? I would love to write what a great job you've done.

Thanks again,


2014-03-14Thanks very much, Carl! Really nice to be working with someone who's prompt, helpful, professional and honest!

Have yourself a wonderful weekend!


2014-01-19I really appreciate the help. I definitely will be contacting you to provide the burner.

Please keep my information for reference. I will be contacting you. Your service thus far has been tremendous.



2014-01-09Thanks for the GREAT customer service.

Iíll be ordering soon.


2013-12-05Your You Tube Videos and your emails have been much appreciated. Without your assistance I would not have placed my order.

Thank you again,


2013-11-09Carl, burner installed, checked out, installation complete and looking good......

Thank you for your advice and prompt reply's to my questions. I am very satisfied
with the quality and function of the burner you suggested...


2013-08-02Thank you so much Carl! You have been wonderful to work with!

I really appreciate you catching my oops on the flex line.....thank you!


2013-05-06Just to let you know that we completed our fireplace conversion successfully! It looks beautiful! And we could not have done it without you! Thank you for all your help and advice along the way.


Lora & Kevin

2013-04-10I thank you again and I appreciate you adjusting my price! You are definitely #1 on customer service! Thank you for your honesty and helping me out!!

Thank you,

2013-03-10I am very impressed with the customer service at Exotic Flames. Carl has always been available to answer questions and provide suggestions but he went above and beyond on my last order. He saved me money with shipping and was able to rush the products through. Exotic Flames has all your fireplace/fire-pit needs as well as a trustworthy staff.


2012-05-10Thanks again - this truly is wonderful customer service,


2012-04-11Thanks Carl, we will be ordering more of this from you on a ongoing basis. I appreciate your prompt attention to our needs. Your customer service is top notch!

Thanks again,


2012-02-13I really appreciate the way you solve the problem I have received product replacement. Thank you.



2012-02-13Thanks for the fast follow up. Your service has been outstanding.



2012-01-26Yes I approve the order. You earned it with your customer service.


2011-10-26Melissa said that a gentleman named Carl was her contact, and he had given great customer service.

Many thanks!


2011-06-20Thank you, and again, great service. I will definitely buy again from you. Placing another order tomorrow. Truly great service.

Thanks again,


2011-06-15Wow! Carl, now I am very impressed! Thanks for your prompt and detailed reply back.

Fabulous and excellent, thanks so very much. You blew my socks off.



2011-01-24You are a great source of help. It is so hard to get great customer service these days. I really appreciate the hand holding. I have already said great things about your business to others. When they look at my fireplace it is nice to be able to say nice things in reference to Exotic Flames.

Thank you again,


2010-08-04I had excellent service through your online help! I cant wait to get your product!

Thanks so much!


2010-04-28Thanks for such great customer service!


2010-03-01I just wanted to thank you for all of your great customer service and support!!! We will definitely use you again in any future projects and will recommend you to our Architectural and Design Consultants.

Thanks Again,


2010-01-19Did you get my order for more glass? Thank you so much for such great customer service.



2010-01-11Thank you for your support and your guidance. I must say that I am significantly impressed by the service your company shows and provides.

I will follow up as you suggested locally.

Best regards and continued success,


2009-01-06Thank you so much for the exceptional customer service you provided, and I'll try to repay you by sending additional business to you as friends and family continue to admire my new fireplace look. In fact, I was referred to you by a friend who bought fireplace glass from you and I loved it when I saw hers! Her husband had seen it on HGTV and loved it and she found you online and was very impressed with how quickly she received her order and the new look.

Thank you again for everything!


2008-09-05Thank you so much, we really appreciate it. You provide excellent customer service.

James and Laurene

2008-07-30Thanks for the response. I certainly appreciate your customer service, and am willing to pay for it. I understand your position completely. Now I can stand back and enjoy the new look. Your help with the project was invaluable. I will call again, when I get ready to convert another fireplace.

Thanks again,


2008-07-10Thank you for the update. You give great customer service. I'm so glad I found you on the web.


2007-12-25I just wanted to let you know that my burner and glass arrived today. Many thanks for getting this to me before Christmas. It is a joy to find someone who believes in Customer Service. I wish you and your family a Merry Christmas and a Safe and Happy New Year.



2007-12-22Carl, even though you claim to not have been in sales for long, your honestly and integrity "sell" much better than any so called "sales technique"!

In my book, there is no substitute for treating people fairly.

Your customer service is top notch. Keep up the great work!