Here are some of the highlights and advantages you can expect
when dealing with a business that takes your needs and concerns seriously.
services we provide
NOTE: The indoor products we carry are to be used in fully-vented fireplaces, but may not be used in direct-vent or vent-free systems.
Timely, comprehensive pre-sales consulting via email, including but not limited to:
- An assessment of your individual needs or wants
- When applicable, a simple CAD drawing to clarify details
- Supporting manuals and drawings
- Installation support, via email or phone as necessary
- Detailed quotes
- Seasoned advice
- Warranty support
- When applicable, a pictorial mockup to help customer visualize products
- Polite and professional responses
If you choose to Contact Us regarding your project, please include any information below that applies to your project:
- Type of fuel you will use (natural gas or propane)?
- If you are inquiring about a fire feature, please include the dimensions of the "burn area", such as the front width, back width and depth of a fireplace floor, or the inside diameter of a fire pit.
- Do you plan to control the gas manually, or desire an ignition system?
- List the type of decorative material you are interested in (such as FireGlass, FireBalls, etc.) or simply want a couple ideas.
- Commercial or residential and are you concerned with meeting restrictive building codes?
- Feel free to include pictures or drawings. You can email pictures to the email address found at the bottom of this page.
Years in business
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Thanks for your immediate response to all my questions. We love our fireplace and have used it everyday since I finished it. I showed pictures to friends at work and they all like it and one has already ordered his burner from you already to do his fireplace!
Thank you VERY much!! I really appreciate you doing that... I can’t wait to see my new fireplace!!! You totally changed my mood today... thanks for making things turn out so well... you were right... I really did need more flex!!!
Thanks for being so helpful and understanding. I will certainly recommend Exotic Flames to other clients that we have.
Thanks so much for your speedy responses. I can't wait to do business with you guys. :)
Really appreciate your quality customer service!... ...Again, thank you so much! I will recommend your company to anyone I know looking to install or upgrade their fireplace!
Once again you have saved the day!!! We are very excited. Today is our anniversary and I can guaranty some time out by the fire pit after the kiddos go down. This will be a part of this years celebration. Thanks again for all your help.